2nd Level Software Support (m/f/d)
We are looking for you to strengthen our support team as a 2nd level software support to assist our customers with DiLoc®| Motion.
Our vision at cn-mobility is a world in which travelling by train is a pleasure for everyone.
Our practical IT solutions enable railway employees and their passengers to reach their destinations better informed and thus make a positive contribution to society, the climate and the environment. We meet the challenges of complex railway operations with customer-oriented and efficient IT solutions, thereby strengthening rail transport.
We are looking for you to strengthen our support team as a 2nd level software support to assist our customers with DiLoc®| Motion.
DiLoc®| Motion is a software solution for passenger information in public transport. It exchanges data via interfaces and controls displays and automatic announcements in real time. Our customers rely on DiLoc®| Motion to provide their passengers with information. Over 100,000 travellers benefit from this every day.
Working in our support team you will be the contact person for our customers in their use of DiLoc®| Motion. Are you tech-savvy and service-orientated combined with a friendly attitude and solution-orientated approach to problems? Then we have the right job for you:
We maintains and offer
- Flexible working hours and individual working time models
- Modern workplaces
- Awarded the “Family-friendly employer” quality seal
- Further training opportunities
- A culture of informal and collegial cooperation
Your tasks within the team
- 2nd level support for our DiLoc®| Motion passenger information software
- Analyzing and resolving faults/problems via ticket system, telephone, e-mail
- Collecting relevant information and log files if a problem needs to be resolved by 3rd level support.
- Creating and maintaining documentation for the targeted processing of support requests
What you bring with you
- Training in the IT sector and/or relevant professional experience
- Experience in software support
- Knowledge of Linux (Bash, SSH) and log file analysis
- Interest in in-depth problem analysis
- Basic understanding of databases
- Analytical and structured thinking
- Independent and dedicated work as well as interest in new technologies and tools
- Enjoy working in a team and supporting colleagues
- Very good German language skills, good English
- Bonus: Experience in software development and interest in 3rd level support
Contact
Are you interested
in becoming part
of cn-mobility?
Please apply online with your complete application documents using the form below.